Terms and Conditions of Use

Welcome to CertMate (the "Application"). The Application allows you to access and use CertMate's biosecurity certification and vehicle hygiene management services (the "Services"). The Application is operated by Aevi Tech Pty Ltd (ACN 650 586 637, ABN 16 650 586 637) of Unit 59, 1 Lyra Avenue, Hope Island QLD 4212 ("Aevi Tech", "we", "us", "our").

Please read these Terms carefully. By using, browsing, and/or subscribing to the Application, you signify that you have read, understood and agree to be bound by these Terms. If you do not agree with the Terms, you must cease usage of the Application or any of its Services immediately.

Aevi Tech reserves the right to review and change any of these Terms at its sole discretion. When Aevi Tech updates the Terms, it will use reasonable endeavours to provide you with notice of updates. Any changes to the Terms take effect from the date of their publication. We recommend you keep a copy of the Terms for your records.

You accept these Terms by remaining on the Application. You may also accept these Terms by clicking to accept or agree where this option is made available to you in the user interface.

If you are accessing the Application on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

CertMate is a biosecurity certification management platform focusing on vehicle hygiene certifications and declarations. It is available as a web application, an iOS Mobile Application, and an Android Mobile Application.

Enterprise and company accounts are offered, tailored to each client's needs. You acknowledge and agree that the accounts and their features may change from time to time and may be governed by separate terms specific to the account type. Where account-specific terms apply, you will be informed and must accept those terms before being given such an account. For the avoidance of doubt, these Terms apply unless otherwise agreed or amended by account-specific terms.

Some accounts are governed by a separate Terms of Use Agreement ("Client Agreement") with Aevi Tech, which supplements and may amend the terms of use for subscribing companies. For the avoidance of doubt, these Terms apply to all users unless otherwise agreed or amended by an applicable Client Agreement.

CertMate includes a public-facing biosecurity check-in portal ("Check-In Portal") accessible without an account. Use of the Check-In Portal is subject to these Terms.

Aevi Tech reserves the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. Aevi Tech is not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

In order to access most features of CertMate, you must purchase a subscription through the Application (the "Subscription") and pay the applicable fee (the "Subscription Fee"). After subscribing, you will be required to register for an account before accessing the Services.

In purchasing a Subscription, you acknowledge and agree that it is your responsibility to ensure the Subscription you select is suitable for your intended use.

As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information including but not limited to name, email address, company details, vehicle information, and payment authorisation. You warrant that any information provided to Aevi Tech will always be accurate, correct, and up to date.

You may not use the Services if: (a) you are not of legal age to form a binding contract with Aevi Tech; or (b) you are a person barred from receiving the Services under the laws of Australia or any other applicable country.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must not share your credentials with any other person.

Administrator-level accounts may be required to enrol in multi-factor authentication (MFA) as a condition of continued access to privileged functionality. The subscribing company is responsible for ensuring its administrators comply with this requirement.

You must notify your company administrator or Aevi Tech immediately if you become aware of any unauthorised access to or use of your account.

Aevi Tech may suspend or terminate your account at any time if we reasonably believe these Terms have been breached, if instructed to do so by your company administrator, or if required by applicable law.

Aevi Tech may make available a Training Account: a free, time-limited account provided to training organisations and educators for demonstration and instruction only. A Training Account is not a Subscription, no Subscription Fee is payable, and no Subscription rights arise from it.

Records created in a Training Account, including any document described as a certificate, are training records only. They are not biosecurity certificates, are not evidence of any inspection, cleaning, or hygiene status, and must not be relied upon or presented for entry to any property. Such records are marked as training records, cannot be verified through the public verification page, and are refused by the CertMate check-in service.

A Training Account operates in isolation. It cannot access, and is not visible to, any other company using CertMate, and no data may be transferred from a Training Account into a subscribed account.

Training records are permanently deleted 10 days after they are created and cannot be recovered. A Training Account itself does not expire on a fixed date and remains available while it continues to be used for its stated purpose, but Aevi Tech may close a Training Account at any time on reasonable notice, including where it is inactive or is being used other than for training. On closure, the account and all remaining data created within it — including vehicles and properties — are permanently deleted and cannot be recovered. Capacity limits apply and may be varied by Aevi Tech at any time.

Training Accounts must not be used to conduct real biosecurity operations, to record real inspections, or in place of a Subscription. Aevi Tech may suspend or delete a Training Account at any time, without notice and without liability, including where it is used other than for training.

CertMate, its related features, and the Website must only be used lawfully. Aevi Tech reserves the right to suspend, cancel, or otherwise deny access to users and accounts who breach these Terms. Without limiting the foregoing, you must not use CertMate:

To engage in any act that would disrupt the access, availability, or security of CertMate, including but not limited to: tampering with, reverse-engineering, or hacking our servers; modifying, disabling, or compromising the performance of CertMate; or overwhelming our infrastructure by imposing an unreasonably large load on our systems;

To compromise the integrity of our system, including probing, scanning, or testing the vulnerability of our systems, unless expressly permitted in writing by Aevi Tech;

For any illegal purpose, or to violate any laws, including without limitation data, privacy, biosecurity, and export control laws;

To stalk, harass, or threaten users or any member of the public;

To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Aevi Tech or any third party;

To access or search any part of the Services other than via our publicly supported interface, or otherwise as permitted under an applicable Client Agreement;

To create biosecurity certificates that you know to be false, inaccurate, or that misrepresent the biosecurity status of any vehicle, equipment, or movement;

To upload, transmit, or store any content that is unlawful, defamatory, fraudulent, misleading, or that infringes any third party's intellectual property or privacy rights;

To post, upload, share, or otherwise circulate content in violation of CertMate's content policy; or

To resell, sublicense, or commercially exploit CertMate or any data obtained from it without prior written authorisation from Aevi Tech.

Aevi Tech reserves all rights to investigate suspected breaches and take such action as it considers appropriate, including suspension or termination of access, reporting to relevant authorities, and pursuing all available legal remedies.

Where you use CertMate's in-app Direct Messaging feature, you must not send content that breaches clause 4.1, and you acknowledge that: (i) messages are retained as immutable records that cannot be edited or deleted and are retained indefinitely; (ii) in a conversation between two linked companies, message content is visible to authorised administrators of both companies; and (iii) you are responsible for the content and lawfulness of the messages you send. The handling of message data is described in the Privacy Policy.

CertMate enables the creation, management, and distribution of biosecurity certificates, including Self-Declaration Certificates completed by vehicle operators and drivers, and certificates issued by Third Party Certifiers (TPCs).

Self-Declaration Certificates: Where a certificate is self-declared by a driver or vehicle operator, that individual is solely responsible for the accuracy and completeness of the declaration. Aevi Tech does not verify self-declared information and is not liable for any loss, penalty, or biosecurity incident arising from a false or inaccurate self-declaration.

Third Party Certifier Certificates: Where a certificate is issued by a Third Party Certifier (TPC), the TPC is solely responsible for ensuring its certification activities comply with all applicable accreditation requirements, biosecurity laws, and industry standards. Aevi Tech does not warrant that any TPC-issued certificate satisfies any specific regulatory requirement.

Regulatory Compliance: It is the sole responsibility of each user, company, and individual to ensure that their use of CertMate and the certificates generated through it comply with all applicable biosecurity, agricultural, and regulatory laws in the relevant jurisdiction, including without limitation the Biosecurity Act 2015 (Cth), the Biosecurity Act 2014 (Qld), and equivalent state and territory legislation.

Not Legal Advice: Nothing in CertMate or in any document generated by CertMate constitutes legal, regulatory, or biosecurity advice. Users should obtain independent professional advice regarding their biosecurity obligations.

Certificate Records: CertMate provides a digital record of biosecurity certifications for operational and regulatory purposes. Submissions created and stored by you or your company may be retained for up to 10 years on CertMate servers, as may be required for regulatory compliance. If you object to the retention of your files on CertMate servers, please contact support@aevi.tech.

Certain CertMate functionality is accessible without an account via the public Check-In Portal, enabling landowners and property managers to confirm biosecurity compliance of incoming vehicles.

By submitting information through the Check-In Portal, you consent to that information being recorded in CertMate and shared with the property owner or manager associated with the check-in location.

You must not submit false or misleading information through the Check-In Portal. Submitting a false declaration may constitute a breach of applicable biosecurity law.

Check-in records may be retained for up to 10 years for audit and regulatory purposes.

Third Party Certifiers (TPCs) accessing CertMate to perform certification services on behalf of other companies must hold all relevant accreditations and comply with all applicable regulatory requirements for the certification activities they perform.

A TPC acknowledges that access to another company's vehicle and driver data is provided solely for the purpose of issuing biosecurity certificates on that company's behalf, and that such data must not be used for any other purpose.

Partners accessing CertMate on behalf of client companies must have written authorisation from those companies and are bound by these Terms and any applicable Partner agreement with Aevi Tech.

Both TPCs and Partners remain independently liable for any errors, omissions, or negligence in the performance of their services through CertMate. Aevi Tech is not a party to, and is not liable for, the services performed by any TPC or Partner.

Aevi Tech takes your privacy seriously. Information provided through your use of the Services is subject to Aevi Tech's Privacy Policy, available on the Application and Website. The Privacy Policy addresses Aevi Tech's processes, policies, and obligations in respect of data collection, use, storage, and security.

CertMate data is stored on secure cloud infrastructure hosted in Australian data centres. Aevi Tech implements encryption in transit and at rest, role-based access controls, and multi-factor authentication for privileged roles to protect your data.

Where you provide personal information about third parties (such as driver names or contact details), you represent and warrant that you have the right to provide that information and that doing so does not breach any privacy obligation owed to that individual.

Aevi Tech collects, stores, and processes your data on CertMate. The data is used to provide Services to you and to facilitate Aevi Tech's business operations. The Privacy Policy explains how your data is collected, stored, processed, and how to submit data removal requests.

Subscription Fees may be paid by all payment methods made available by Aevi Tech from time to time. Payments may be processed through third-party payment applications and services. You acknowledge and agree that Aevi Tech will not be liable for any losses or damage arising from the operations of third-party payment processors. By using a third-party payment method, you agree to be bound by the applicable terms and conditions of that payment provider.

You acknowledge and agree that where a request for payment of the Subscription Fee is returned or denied by your financial institution, or is unpaid for any other reason, you are liable for any costs, including banking fees and charges, associated with that non-payment.

Aevi Tech reserves the right to vary the Subscription Fee at any time. Any varied Subscription Fee will come into effect following the conclusion of your existing Subscription period — it will never alter the fee for a period you have already paid for. Where the fee for your next Subscription period will differ from the fee you currently pay, Aevi Tech will give you at least 30 days' written notice before that period begins, stating the current amount, the new amount, and the date it takes effect.

Your renewal Subscription Fee is calculated from the pricing in effect at the time of renewal and the capacity provisioned on your account at that time — including any additional certificates you purchased during the period. Purchasing additional certificates mid-period therefore increases the capacity carried into your next period, and the renewal fee reflects it. The notice under clause 9.3 will identify what has changed.

Certificate capacity is provisioned for a Subscription period and does not accumulate or carry over unused. Where you have not purchased additional capacity during a period, Aevi Tech may reduce the capacity provisioned for your next period to reflect your actual usage, together with reasonable headroom — never below your usage in the period just ended, and never below the capacity included in your plan. Any such reduction lowers your Subscription Fee accordingly and is covered by the notice under clause 9.3.

Aevi Tech will only provide a refund of the Subscription Fee in the event that Aevi Tech is unable to continue to provide the Services, or if the management of Aevi Tech determines, at its absolute discretion, that a refund is reasonable under the circumstances.

Where a refund is approved, it will be in the proportional amount of the Subscription Fee that remains unused by the User at the time of refund (the "Refund").

Nothing in this clause limits any rights you may have under the Australian Consumer Law where Aevi Tech has failed to comply with a consumer guarantee.

The Application, the Services, and all related products of Aevi Tech are subject to copyright. The material on the Application is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Application — including text, graphics, logos, icons, code, scripts, design elements, and interactive features — are owned or controlled by Aevi Tech or its contributors.

All trademarks, service marks, and trade names are owned, registered, and/or licensed by Aevi Tech, which grants you a worldwide, non-exclusive, royalty-free, revocable licence whilst you are a User to: use the Application and Website pursuant to these Terms; copy and store the Application and Website material in your device's cache memory; and print pages from the Application for your own personal and non-commercial use.

Aevi Tech does not grant you any other rights in relation to the Application or the Services. All other rights are expressly reserved by Aevi Tech.

Aevi Tech retains all rights, title, and interest in and to the Application and all related Services. Nothing you do on or in relation to the Application will transfer to you any business name, trading name, domain name, trade mark, patent, registered design, copyright, or right to use or exploit any of the foregoing.

You may not, without the prior written permission of Aevi Tech: broadcast, republish, upload to a third party, transmit, post, distribute, publicly display, adapt or change in any way the Services or third-party Services for any purpose, unless otherwise provided for in these Terms.

You retain ownership of all data and content you input into CertMate. You grant Aevi Tech a limited licence to use that data solely to provide the Services. Any feedback, suggestions, or ideas you provide regarding CertMate may be used by Aevi Tech without obligation, and all resulting intellectual property vests in Aevi Tech.

Nothing in these Terms limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to clause 12.1, and to the extent permitted by law: (a) all terms, guarantees, warranties, representations, or conditions which are not expressly stated in these Terms are excluded; and (b) Aevi Tech will not be liable for any special, indirect, or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms.

Use of the Application and Services is at your own risk. Everything on the Application and Services is provided to you "as is" and "as available" without warranty or condition of any kind. Aevi Tech and its affiliates, directors, officers, employees, agents, contributors, and licensors make no express or implied representation or warranty about the Services, including in relation to: failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct, or theft, destruction, alteration, or unauthorised access to records.

Aevi Tech's total liability arising out of or in connection with the Services or these Terms, however arising — including under contract, tort (including negligence), in equity, under statute, or otherwise — will not exceed the resupply of the Services to you.

You expressly understand and agree that Aevi Tech, its affiliates, employees, agents, contributors, and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, however caused and under any theory of liability. This includes, but is not limited to, loss of profit (whether direct or indirect), loss of goodwill or business reputation, and any other intangible loss.

Aevi Tech is not liable for any loss or damage arising from: (a) reliance on any certificate or declaration created through CertMate; (b) any biosecurity incident, penalty, or regulatory consequence; (c) system downtime, data loss, or synchronisation issues in Offline Mode; (d) the actions or omissions of Third Party Certifiers, Partners, or other users; or (e) failure to comply with applicable biosecurity laws.

These Terms will continue to apply until terminated by either you or by Aevi Tech.

If you wish to terminate these Terms, you may do so by: not renewing your Subscription prior to the end of the Subscription Period; or closing your account where Aevi Tech has made this option available to you. Account closure requests should be sent, in writing, to Aevi Tech via support@aevi.tech.

Aevi Tech may at any time terminate these Terms with you if: (a) you do not renew your Subscription at the end of the Subscription Period; (b) you have breached any provision of these Terms or intend to breach any provision; (c) Aevi Tech is required to do so by law; or (d) the provision of the Services to you is, in the opinion of Aevi Tech, no longer commercially viable.

Aevi Tech reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Services without notice if you breach any provision of these Terms or any applicable law, or if your conduct impacts Aevi Tech's name, reputation, or the rights of another party.

Upon termination: (a) submissions created and stored by you or your company may be transferred via the user web portal; (b) files will be retained for up to 10 years on CertMate servers as required for regulatory compliance; (c) if you object to retaining your files on CertMate servers, contact the CertMate director directly; and (d) it is your responsibility to export any data you require before termination.

Termination of your access does not affect any rights or obligations that have accrued before termination. Clauses 5, 8, 11, 12, 13, 16, and 18 survive termination.

You agree to indemnify Aevi Tech, its affiliates, employees, agents, contributors, third-party content providers, and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) incurred, suffered, or arising out of or in connection with: (a) Your Content; (b) any direct or indirect consequences of you accessing, using, or transacting on the Application; and/or (c) any breach of these Terms.

Compulsory: If a dispute arises out of or relates to these Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

Notice: A party claiming a dispute has arisen must give written notice to the other party detailing the nature of the dispute, the desired outcome, and the action required to settle the dispute.

Resolution: On receipt of that notice, the parties must: (a) within 14 days of the notice, endeavour in good faith to resolve the dispute expeditiously by negotiation or such other means upon which they may mutually agree; (b) if the dispute has not been resolved within 14 days, the parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Disputes Centre or their nominee; (c) the parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation; each party must pay its own legal costs associated with the mediation; (d) the mediation will be held in Queensland, Australia.

Confidentiality: All communications concerning negotiations arising out of and in connection with this dispute resolution clause are confidential and must, to the extent possible, be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

Termination of Mediation: If 5 days have elapsed after the start of a mediation and the dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so.

These Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding, or claim of whatever nature arising out of or in any way relating to these Terms shall be governed, interpreted, and construed under the laws of Queensland, Australia, without reference to conflict of law principles.

In the event of any dispute arising out of or in relation to the Application, you agree that the exclusive venue for resolving any dispute shall be the courts of Queensland, Australia.

If any part of these Terms is found to be void or unenforceable by a court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in full force and effect.

You must not, without our prior written consent, conduct or attempt to conduct any form of security testing on the system, including but not limited to: penetration testing; port or vulnerability scanning; denial-of-service or load testing; code or application security reviews; reverse engineering, decompiling, or disassembling; or use of automated tools, bots, or scripts designed to probe or stress the system.

Any such activities are strictly prohibited unless expressly authorised in writing by Aevi Tech. Unauthorised testing may constitute a breach of these Terms and may also be unlawful. Aevi Tech reserves all rights to investigate and take appropriate action, including suspension or termination of access and pursuing all available legal remedies, in response to any unauthorised activity.

If you believe you have discovered a security vulnerability in the system, you must promptly and responsibly report it to us at security@aevi.tech. You must not exploit, disclose, or otherwise misuse the vulnerability.

Provided that you: (a) act in good faith; (b) limit your testing strictly to what is necessary to confirm the vulnerability; (c) avoid any activity that could harm the system, data, or users; and (d) comply with our instructions after reporting — we will not pursue legal action against you for accidental or good-faith security research.

This safe harbor does not extend to any activity that is malicious, reckless, or exceeds what is reasonably necessary to identify and report the issue.

Entire Agreement: These Terms, together with any applicable Client Agreement and Privacy Policy, constitute the entire agreement between the parties in relation to the subject matter and supersede all previous agreements, understandings, or negotiations.

Updates to Terms: Aevi Tech may update these Terms from time to time. Material changes will be communicated by posting an updated version on our website with at least 14 days' notice before the updated terms take effect for existing users. Continued use of CertMate after the effective date constitutes acceptance of the updated Terms.

Waiver: No failure or delay by Aevi Tech in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

Assignment: You may not assign your rights or obligations under these Terms without the prior written consent of Aevi Tech. Aevi Tech may assign its rights and obligations under these Terms without your consent.